Telecommunications companies must cut operating costs and improve customer service, yet remain agile enough to respond to sudden market developments.

In fixed-line telecommunications, real revenues for local and long-distance calls are down. Established players face severe competition from new entrants. And broadband internet services will begin to eat into traditional revenues for voice calls. Meanwhile, cable operators and satellite broadcasters are struggling with each other as the market levels off. Both are finding it harder to recruit new subscribers in the face of a growing number of free-to-air channels available without a subscription.

Faced with these challenges, telecommunications companies must tackle diminishing margins and consolidate and rebundle product sets. They need to reduce the costs of acquiring and serving customers, while enhancing customer service. And they must rationalise the jumble of IT systems they have acquired over the years, to create agile technology infrastructures that can respond rapidly to market developments.

We help our clients in the telecommunications sector to implement programmes that deliver lasting value. These include:

• redesigning processes to streamline activities and reduce costs;
• consolidating or virtualising technology platforms to create more agile IT operations that deliver enhanced levels of service more cost-effectively;
• implementing new IT architectures;
• setting up shared services centres to eliminate duplication and create economies of scale;
• ensuring the organisation is in the right shape for successful outsourcing or offshoring; and
• identifying opportunities for growth, by creating an end-to-end view of services, so that clients can achieve new sources of revenue.

Through these services, we help clients identify the best approaches for increasing both efficiency (through strategic use of IT) and effectiveness (through adoption of best practices). Our proven approach to change management enables us to deliver significant improvements in performance for our clients.