To thrive against this background of “service industrialisation”, organisations must find new ways of operating. There are two ways organisations can respond to the opportunities created by service industrialisation and the challenge posed by skills shortages and high labour costs. One stream focuses on achieving economic value by cutting costs and increasing efficiency. The other stream looks to build capability to create an agile, responsive organisation that can react to changing customer needs and achieve growth. Organisations often focus on one stream or the other, but success lies in pursuing both in balance. Centrix helps clients to achieve that balance.

Furthermore, some 70 per cent of all change initiatives fail because organisations don’t co-ordinate change across four different levels: organisational change, service change, process change and technical infrastructure change. Centrix’s range of business, service and technology offerings address all four aspects. For instance, we focus on service change through service enhancement, while we have dedicated migration, virtualisation and application services to support technology infrastructure change.

We work with our clients to put them through a “competitive fitness camp” that gets them in the right shape to prosper. For instance, we analyse current activities and identify both opportunities for rationalisation – in order to cut costs and increase efficiency – and potential for generating more business and revenues from existing or new sources. We evaluate operational models such as shared service centres, outsourcing and offshoring to determine whether they will deliver real economic value over the long term. We also help clients to identify how they can best organise existing activities, through techniques such as services aggregation, to create an agile organisation with enhanced capability.